How to Pay the Pre-Admission Deposit During Hospitalization?

　　Pre-admission deposits can be paid through multiple channels:

　　WeChat Official Account: Follow the official WeChat account of Shenzhen Second People's Hospital, bind your住院号(hospitalization number), and make the payment.

　　QR Code Payment: Scan the QR code on the top-right corner of the Admission Notice to pay.

　　Self-Service Kiosks: Use the self-service machines in the lobby of the Surgical Building (1st floor) or on other floors (under the "住院押金充值" interface).

　　Cash/Bank Card Payment: Visit the manual service窗口(counter) in the lobby of the Surgical Building (1st floor).

　　How to Complete Discharge Settlement?

　　Discharge settlement can be processed via self-service kiosks, the official WeChat account, or manual service counters:

　　Self-Service Settlement: Available only for patients who paid their deposit entirely via WeChat or Alipay. Refunds will be returned to the original payment method, following the "last in, first out" principle.

　　Shenzhen Medical Insurance Patients: Must use a physical card (social security card/ID card) or electronic医保凭证for settlement, available only at self-service kiosks or manual counters.

　　Out-of-Town Medical Insurance/Self-Pay Patients: Can settle via the official WeChat account, self-service kiosks, or manual counters.

　　What Documents Are Required for Discharge Settlement?

　　Patients must bring the following valid documents to the住院收费结算处(Inpatient Billing Counter, 1st floor of the Surgical Building):

　　Deposit receipt

　　Discharge certificate issued by the doctor

　　ID card,医保卡 (medical insurance card), or electronicmedical insurance certificate.

　　How to Obtain Electronic Invoices and Expense Lists?

　　Official WeChat Account: Follow the hospital's official account to access electronic invoices.

　　QR Code Scan: Scan the QR code on the top-right corner of the expense list to obtain electronic invoices.

　　Self-Service Kiosks: Print electronic invoices, expense lists, and医保结算单(medical insurance settlement slips) using the住院号(hospitalization number) at kiosks in各病区(wards) or the Surgical Building lobby.

　　Manual Assistance: If self-service kiosks fail, visit the manual service counter for printing.

　　Common Medical Insurance Questions

　　Out-of-Town Medical Insurance: Patients must first register with theirplace of insurance enrollmentbefore use. If admitted as self-pay, register with theAdmission Service Centerusing theadmission notice, self-pay commitment form,social security card, andID card after registration.

　　Reimbursement Rates: Out-of-townreimbursement rates),deductibles, andpayment limitsfollowinsurance enrollment policies. For inquiries, call参保地区号+ 12333.

　　Provincial/Cross-Province Medical Insurance: UseID card orsocial security card for省内医保(provincial insurance), and bothsocial security card andID card forcross-province insuranceduring admission/discharge.

　　Shenzhen Insurance Personal Account Usage:

　　Follow the "深圳社保" WeChat account →便民服务(Convenience Services) →业务办理(Service Handling) →办事(查看更多) → Login →医保业务(Medical Insurance Services) →个人账户活化使用(Activate/Deactivate Personal Account) or家庭通道账户绑定/解绑(Family Account Binding/Unbinding).

　　Alternatively, use the医保服务终端机(medical insurance service terminal) in the Surgical Building lobby (1st floor).

　　How to Convert Self-Pay Admission to Medical Insurance?

　　Required Documents:

　　Admission Notice andSelf-Pay Commitment Form.

　　Social Security CardandID card.

　　During Hospitalization: Borrow the required documents from the护士站(nursing station) and visit the入院服务中心(Admission Service Center) on the 1st floor of the Surgical Building.

　　After Discharge or Pre-Discharge: Bring the documents to the住院收费处窗口(Inpatient Billing Counter). For patients with外伤史(trauma history) or archived出院病历(discharge records), visit the病案室(Medical Records Room) to复印(copy) theAdmission Notice andSelf-Pay Commitment Form, then proceed toOutpatient 1st Floor, Medical Insurance Counters 15/16) for approval.

　　How to Copy Medical Records After Discharge?

　　Timing: Patients can request medical records (including出院小结(discharge summary)) from the病案室(Medical Records Room) 15 working days after discharge.

　　Authorized Representative: If委托他人办理(authorizing someone else), provide original有效证明(valid identification) for both the委托人(authorizer) and受托人(representative).

　　Self-Service: Patients can bring their originalID card to process the request.

       Location: Thmedical records officeis temporarily relocated to a平房(small bungalow) opposite the内科住院大楼(Internal Medicine Inpatient Building).

　　Contact: Call 83366388 to 8013 or 8016.

　　Working Hours: Monday to Friday (8:00 AM–12:00 PM; 2:00 PM–5:00 PM).